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BOOKING TERMS & CONDITIONS

Gold Crown

HOTEL ROOMS

A credit card pre-payment of £150 will be required at check-in to cover any incidentals during your stay, this will be released following bill payment at check-out. This must be the same card used at time of booking unless you are using a voucher, in this case it can be any card.

Maximum two adults (minimum age 18 years).

Additional bookings for Dining and Thai Massage are subject to limited availability so please book in advance to avoid disappointment.

BEST FLEXIBLE RATE

Your booking will be confirmed by credit/debit card pre-payment to the full value of your reservation – this will be debited from your account on the date of your stay.

This booking is refundable up to 48 hours prior to your 4pm check-in date (excluding New Year’s Eve and Valentines period). In the case of late cancellation or no-show your booking and pre-payment are subject to forfeiture (we will take payment and you will lose your booking).

You must bring the same credit/debit card used for this booking with you when you check-in for a pre-payment of £150 by means of PIN entry to cover any incidentals during your stay, this will be released following final bill payment at check-out.

BEST AVAILABLE RATE | DINNER BED & BREAKFAST RATE | THAI RELAX RATE

Your booking will be confirmed by credit/debit card pre-payment to the full value of your reservation – this will be debited from your account on the date of your stay.

This booking is non-refundable but you can reschedule up to 48 hours prior to your 4pm check-in date (excluding New Year’s Eve and Valentines period) – you can re-schedule once within twelve months of this reservation date. In the case of late re-schedule or no-show your booking and pre-payment are subject to forfeiture (we will take payment and you will lose your booking).

You must bring the same credit/debit card used for this booking with you when you check-in for a pre-payment of £150 by means of PIN entry to cover any incidentals during your stay, this will be released following final bill payment at check-out.

CRAZY BEAR GIFT VOUCHERS

Your booking is confirmed with your voucher code

Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your 4pm check-in date (you can re-schedule once within twelve months of your reservation date)

In the case of late reschedule or no-show your voucher is subject to forfeiture

THIRD PARTY VOUCHERS

Your booking is confirmed with your voucher code

The voucher is non-refundable and the booking is non transferable (cannot be changed)

THAI MASSAGE

Our Thai massage treatment is not available to pregnant women, and if you have any current or previous health problems please discuss with us before you book. Minimum age 18 years.

DIRECT BOOKINGS 

Your booking will be confirmed by email and payment is required prior to your treatment.

If you need to reschedule please advise us 48 hours prior to your treatment.

CRAZY BEAR GIFT VOUCHERS

Your booking is confirmed with your voucher code

Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your treatment (you can re-schedule once within twelve months of your reservation date)

In the case of late reschedule or no-show your voucher is subject to forfeiture

THIRD PARTY VOUCHERS

Your booking is confirmed with your voucher code

Your voucher is non-refundable and the booking is non transferable (cannot be changed)

RESTAURANTS & BARS

DIRECT BOOKINGS 

Your booking will be confirmed by email and payment is required on the day of your reservation.

If you need to reschedule please advise us 48 hours prior to your reservation.

CRAZY BEAR GIFT VOUCHERS

Your booking is confirmed with your voucher code.

Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your reservation (or 7 days for reservations 26 November to 30 December), you can re-schedule once within the validity period of your gift voucher.

In the case of late reschedule or no-show your voucher is subject to forfeiture.

THIRD PARTY VOUCHERS

Your booking is confirmed with your voucher code

Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your reservation (or 7 days for reservations 26 November to 30 December), you can re-schedule once within the validity period of your voucher

In the case of late reschedule or no-show your voucher is subject to forfeiture

GIFT VOUCHERS

Gift vouchers are non-refundable and non-transferable

Cannot be exchanged for other products or cash

No change will be given, entire value must be used in one visit

Expiry date cannot be extended

MEMBERSHIP

Payments are non-refundable and non-transferable

Membership is payable in advance annually or monthly

Monthly payments are for a minimum twelve month direct debit contract

In the event that a member falls into arrears in respect of any fees payable, we reserve the right to levy an administration charge of £35 for each such event. In addition, any company collecting funds on behalf of us will have additional fees which will be passed on

We occasionally change membership privileges, valid members are entitled to the privileges which are published on our website subject to availability. Discounts cannot be used in conjunction with other offers or vouchers. A valid membership card is essential for all membership privileges

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And get a FREE bottle of fizz with every overnight stay booked direct with us.

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