BOOKING TERMS & CONDITIONS

HOTEL ROOMS

A credit card pre-authorisation of £150 will be required at check-in to cover any incidentals during your stay, this will be released following bill payment at check-out. This must be the same card used at time of booking unless you are using a voucher, in this case it can be any card.

 

BEST FLEXIBLE RATE

Your booking is confirmed by credit card payment

This payment is refundable up to 48 hours prior to your 4pm check-in date

In the case of late cancellation or no-show this payment is non-refundable and non-transferable

 

BEST AVAILABLE RATE | DINNER BED & BREAKFAST RATE | THAI RELAX RATE

Your booking is confirmed by credit card payment

This payment is non-refundable but you can re-schedule up to 48 hours prior to your 4pm check-in date (you can re-schedule once within twelve months of your reservation date)

In the case of late reschedule or no-show this payment is non-transferable

 

CRAZY BEAR GIFT VOUCHERS

Your booking is confirmed with your voucher code

Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your 4pm check-in date (you can re-schedule once within twelve months of your reservation date)

In the case of late reschedule or no-show your voucher is subject to forfeiture

 

THIRD PARTY VOUCHERS

Your booking is confirmed with your voucher code

The voucher is non-refundable and the booking is non transferable (cannot be changed)

 

THAI MASSAGE

Our Thai massage treatment is not available to pregnant women, and if you have any current or previous health problems please discuss with us before you book

DIRECT BOOKINGS 

Your booking is confirmed by credit card payment

This payment is non-refundable but you can re-schedule up to 48 hours prior to your reservation (you can re-schedule once within twelve months of your reservation date)

In the case of late reschedule or no-show this payment is non-transferable

 

CRAZY BEAR GIFT VOUCHERS

Your booking is confirmed with your voucher code

Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your reservation (you can re-schedule once within twelve months of your reservation date)

In the case of late reschedule or no-show your voucher is subject to forfeiture

 

THIRD PARTY VOUCHERS

Your booking is confirmed with your voucher code

Your voucher is non-refundable and the booking is non transferable (cannot be changed)

 

RESTAURANTS & BARS

DINING FOR 5+ GUESTS

Your booking is confirmed by credit card payment of £10pp lunch / £20pp dinner

This payment is non-refundable but you can re-schedule up to 48 hours prior to your reservation (or 7 days for reservations 26 November to 30 December), you can re-schedule once within twelve months of your original reservation date

In the case of late reschedule or no-show this payment is non-transferable

 

DINING FOR UP TO 4 GUESTS

Your booking is confirmed with no deposit requirement

Please notify us with 48 hours notice of any changes to your reservation

 

CRAZY BEAR GIFT VOUCHERS

Your booking is confirmed with your voucher code

Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your reservation (or 7 days for reservations 26 November to 30 December), you can re-schedule once within the validity period of your gift voucher

In the case of late reschedule or no-show your voucher is subject to forfeiture

 

THIRD PARTY VOUCHERS

Your booking is confirmed with your voucher code

Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your reservation (or 7 days for reservations 26 November to 30 December), you can re-schedule once within the validity period of your voucher

In the case of late reschedule or no-show your voucher is subject to forfeiture

 

GIFT VOUCHERS

Gift vouchers are non-refundable and non-transferable

Cannot be exchanged for other products or cash

No change will be given, entire value must be used in one visit

Expiry date cannot be extended

 

MEMBERSHIP

Payments are non-refundable and non-transferable

Membership is payable in advance annually or monthly

Monthly payments are for a minimum twelve month direct debit contract

In the event that a member falls into arrears in respect of any fees payable, we reserve the right to levy an administration charge of £35 for each such event. In addition, any company collecting funds on behalf of us will have additional fees which will be passed on

We occasionally change membership privileges, valid members are entitled to the privileges which are published on our website subject to availability. Discounts cannot be used in conjunction with other offers or vouchers. A valid membership card is essential for all membership privileges