BOOKING TERMS & CONDITIONS
HOTEL ROOMS
A credit card pre-authorisation of £150 will be required at check-in to cover any incidentals during your stay, this will be released following bill payment at check-out. This must be the same card used at time of booking unless you are using a voucher, in this case it can be any card.
BEST FLEXIBLE RATE
Your booking is confirmed by credit card payment
This payment is refundable up to 48 hours prior to your 4pm check-in date
In the case of late cancellation or no-show this payment is non-refundable and non-transferable
BEST AVAILABLE RATE | DINNER BED & BREAKFAST RATE | THAI RELAX RATE
Your booking is confirmed by credit card payment
This payment is non-refundable but you can re-schedule up to 48 hours prior to your 4pm check-in date (you can re-schedule once within twelve months of your reservation date)
In the case of late reschedule or no-show this payment is non-transferable
CRAZY BEAR GIFT VOUCHERS
Your booking is confirmed with your voucher code
Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your 4pm check-in date (you can re-schedule once within twelve months of your reservation date)
In the case of late reschedule or no-show your voucher is subject to forfeiture
THIRD PARTY VOUCHERS
Your booking is confirmed with your voucher code
The voucher is non-refundable and the booking is non transferable (cannot be changed)
THAI MASSAGE
Our Thai massage treatment is not available to pregnant women, and if you have any current or previous health problems please discuss with us before you book
DIRECT BOOKINGS
Your booking is confirmed by credit card payment
This payment is non-refundable but you can re-schedule up to 48 hours prior to your reservation (you can re-schedule once within twelve months of your reservation date)
In the case of late reschedule or no-show this payment is non-transferable
CRAZY BEAR GIFT VOUCHERS
Your booking is confirmed with your voucher code
Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your reservation (you can re-schedule once within twelve months of your reservation date)
In the case of late reschedule or no-show your voucher is subject to forfeiture
THIRD PARTY VOUCHERS
Your booking is confirmed with your voucher code
Your voucher is non-refundable and the booking is non transferable (cannot be changed)
RESTAURANTS & BARS
DINING FOR 5+ GUESTS
Your booking is confirmed by credit card payment of £10pp lunch / £20pp dinner
This payment is non-refundable but you can re-schedule up to 48 hours prior to your reservation, you can re-schedule once within twelve months of your original reservation date
In the case of late re-schedule or no-show this payment is non-transferable
VALENTINES DAY | MOTHERS DAY | FATHERS DAY | 26 NOV TO 30 DEC
Your booking is confirmed by credit card payment of £20pp
This payment is non-refundable but you can re-schedule up to 7 days prior to your reservation, you can re-schedule once within twelve months of your original reservation date.
In the case of late re-schedule or no-show this payment is non-transferable
CRAZY BEAR GIFT VOUCHERS
Your booking is confirmed with your voucher code
Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your reservation (or 7 days for reservations 26 November to 30 December), you can re-schedule once within the validity period of your gift voucher
In the case of late reschedule or no-show your voucher is subject to forfeiture
THIRD PARTY VOUCHERS
Your booking is confirmed with your voucher code
Your voucher is non-refundable but you can re-schedule up to 48 hours prior to your reservation (or 7 days for reservations 26 November to 30 December), you can re-schedule once within the validity period of your voucher
In the case of late reschedule or no-show your voucher is subject to forfeiture
GIFT VOUCHERS
Gift vouchers are non-refundable and non-transferable
Cannot be exchanged for other products or cash
No change will be given, entire value must be used in one visit
Expiry date cannot be extended
MEMBERSHIP
Payments are non-refundable and non-transferable
Membership is payable in advance annually or monthly
Monthly payments are for a minimum twelve month direct debit contract
In the event that a member falls into arrears in respect of any fees payable, we reserve the right to levy an administration charge of £35 for each such event. In addition, any company collecting funds on behalf of us will have additional fees which will be passed on
We occasionally change membership privileges, valid members are entitled to the privileges which are published on our website subject to availability. Discounts cannot be used in conjunction with other offers or vouchers. A valid membership card is essential for all membership privileges